1. Scope
This policy explains how 1800 POS handles personal information in connection with our website, enquiries, sales, support, point-of-sale software, hardware, payments-related integrations and online ordering services.
It applies to prospective and current business customers, authorised users, suppliers and people who contact us. A merchant using 1800 POS may have its own privacy policy governing how it handles information about its customers and staff.
2. Information we collect
The information we collect depends on how you interact with us and may include:
- identity and contact details, such as your name, business name, email address, telephone number and location;
- account and service details, including authorised users, subscriptions, support requests and communications;
- transaction and operational data processed through the services, such as products, orders, sales, refunds, inventory and customer records entered by a merchant;
- technical information, including IP address, device and browser information, logs, diagnostics and security events; and
- website usage, enquiry and marketing preferences, including information collected through cookies and similar technologies.
How we collect it
We collect information directly from you, from your organisation and authorised users, automatically when our website or services are used, and from service providers or integration partners where permitted.
3. How we use information
We use personal information to:
- provide, configure, maintain and support our products and services;
- process enquiries, orders, subscriptions, billing and account administration;
- operate integrations requested by a merchant, including payment and business software integrations;
- monitor performance, troubleshoot issues, prevent fraud and protect our systems and users;
- improve our website, products, customer experience and reporting;
- send service notices and, where permitted, relevant product or marketing communications; and
- meet legal, regulatory, accounting and dispute-resolution obligations.
5. Merchant and customer data
Businesses use 1800 POS to manage their own operations. For personal information a merchant enters or collects through the service, the merchant determines why and how that information is used. The merchant is responsible for giving its customers and staff appropriate privacy notices, obtaining any required permissions and responding to their privacy requests.
If your enquiry concerns information held by a particular merchant, please contact that merchant first. We will assist our business customers with appropriate requests relating to information processed through our services.
6. Security and retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. No online service can guarantee absolute security, so account holders should use strong credentials, restrict user access and promptly notify us of suspected misuse.
We retain information for as long as reasonably necessary to provide services, maintain business and security records, resolve disputes and comply with legal obligations. We then delete, de-identify or securely dispose of it where practicable.
7. Your choices and rights
You may ask to access or correct personal information we hold about you. You may also opt out of marketing messages at any time by using the unsubscribe option in the message or contacting us. We may need to verify your identity before completing a request, and lawful exceptions may apply.
You can control cookies through your browser settings, although disabling some cookies may affect website or service functionality.
Questions or complaints
If you have a privacy concern, contact us using the details below. Please explain the issue and provide enough information for us to investigate. We will review and respond within a reasonable period.
8. Contact us
For privacy questions, access or correction requests, or complaints:
- Email: info@1800pos.com
- Phone: 1800 767 000
We may update this policy when our practices, services or legal obligations change. The effective date at the top of this page shows when it was last updated.
